RETURN & EXCHANGE POLICY

At Sushmé925, every piece of jewellery is carefully inspected and packed before dispatch. As fine silver jewellery requires careful handling, we have outlined a clear and transparent exchange policy to ensure a smooth experience for our customers.

We encourage you to review the details below before placing your order.

No Return Policy

As our products are fine silver jewellery, returns are not accepted once an order has been delivered.
However, we do support exchanges in specific cases, as outlined below, to ensure you receive a product that meets our quality standards.

Exchange Request Window

  • Exchange requests must be initiated within 48 hours of delivery
  • Requests raised after 48 hours will not be considered
  • Delivery date is determined by courier tracking records

When Is an Exchange Allowed?

Exchanges are accepted only in the following cases:

  • Manufacturing defect
  • Product damaged during transit
  • Ring size issue (rings only)

Exchanges are intended to address genuine issues and ensure product satisfaction.

How to Raise an Exchange Request

To initiate an exchange, customers must email us within 48 hours of delivery.

📩 Email: sushme925@gmail.com

Please include:

  • Order ID
  • Description of the issue
  • Required proof as mentioned below

Requests raised via any other mode or outside the specified time window will not be accepted.

Proof Requirements

For Manufacturing Defect or Transit Damage

  • An uncut opening video is mandatory
  • The video must clearly show:
    • The sealed package
    • Opening of the product
    • The defect or damage

For Ring Size Exchange

  • Customers must share at least 3 clear photos of the ring
  • Photos should clearly show the product and confirm it is unused and unworn
  • An opening video is not mandatory for ring size exchanges

Quality Verification

  • All exchange requests are subject to quality verification
  • Products must be unused, unworn, and unaltered
  • Original packaging, box, pouch, tags, and invoice must be intact

Sushmé925 reserves the right to approve or decline an exchange based on verification results.

Exchange Process

  • Once an exchange request is approved, detailed instructions will be shared over email
  • Customers are required to follow the shared process to proceed further
  • Return shipping charges are to be borne by the customer
  • Replacement products are dispatched only after successful quality verification
  • Delivery timelines for exchanged products may vary based on location

Store Credit (If Exchange Product Is Unavailable)

If the requested exchange product is unavailable:

  • A store credit equal to the product value will be issued
  • Store credit:
    • Has no expiry date
    • Can be used on any future purchase on Sushmé925
    • Is non-transferable and non-encashable

This ensures your purchase value is always retained.

Non-Exchangeable Cases

Exchanges will not be accepted if:

  • Requests are raised after 48 hours
  • Required proof is missing or incomplete
  • The product shows signs of wear, misuse, or alteration
  • Original packaging or tags are missing
  • The issue is due to normal wear and tear
  • Free gifts or promotional items are involved

Cancellation Policy

  • Order cancellations are accepted only before the order is shipped
  • Once an order has been shipped, cancellation requests cannot be accommodated
  • To request a cancellation, please email sushme925@gmail.com with your order ID

Final Note

Sushmé925 reserves the right to approve or reject any exchange or cancellation request based on the above policy and quality verification results.

Thank you for choosing Sushmé925.

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